Terms of use

These Terms of Use form a binding agreement between you and Office A3E ("Office A3E," "we," "us" or "our"). They apply when you visit officea3e.com, use the Property Potential tool, purchase a Property Review or Property Strategy, or otherwise use our website, reports, calls, emails and related services (collectively, the "Services"). By using the Services, submitting information or placing an order, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

1. Who may use the Services

You must be at least 18 years old and legally capable of entering a contract. If you act for an owner, company or another person, you confirm that you have authority to provide the information and bind that party. You must not submit personal, confidential or property information that you are not authorized to share.

2. What the Services are

Property Potential is a free, automated, directional screen based on information you provide and available public data. It is automated and not architect-reviewed. Property Review and Property Strategy are limited desktop assessments prepared within the scope described at the time of purchase. Paid reports are reviewed by a licensed architect, but that review does not convert the report into permit drawings, a formal approval, a certificate or a full architectural retainer.

The Services identify credible directions, constraints, uncertainties and next steps. They are informational and planning assessments—not surveys, building permits, zoning certificates, appraisals, engineering reports, environmental assessments, quantity surveys, tax, accounting, lending or legal opinions, physical inspections, or guarantees of any project outcome.

3. Property information and public records

You are responsible for providing complete and accurate information. Our work may rely on municipal records, mapping, permit information, satellite or street-level imagery, third-party databases and other sources that may be incomplete, delayed, generalized, incorrectly indexed or changed without notice. We may make reasonable assumptions where information is unavailable, but will identify material assumptions or unresolved items where practicable.

Findings can change when a current survey, title search, zoning certificate, site visit, measured drawing, structural review, arborist report, servicing investigation, environmental review, specialist opinion or municipal review reveals a condition not available during the assessment. You must independently verify material information before buying, financing, designing, applying for approval or starting construction.

4. No guarantee and no substitute for professional advice

We do not guarantee planning or permit approval, zoning interpretation, buildable area, unit count, rental income, financing, valuation, construction cost, schedule, tax treatment, market performance or project feasibility. Estimates and scenarios are directional and depend on assumptions that may change. Decisions involving legal, tax, financing, title, construction, engineering or other specialist matters must be reviewed by the appropriately qualified professional.

Unless we enter into a separate written agreement, the Services do not create a broader architect-client, planner-client, fiduciary, advisory or agency relationship. Any later architectural or consulting services require their own written scope and terms.

5. Orders, prices and payment

Prices are stated in Canadian dollars and applicable HST is added at checkout. Payment is processed by a third-party payment provider. An automated confirmation acknowledges receipt of your order; we may still decline and refund an order if the property is outside our service area, the requested work is outside scope, required information is missing, a conflict exists or we cannot responsibly complete the service.

You authorize us and our payment provider to charge the amount shown at checkout. You are responsible for accurate billing and contact information and for any fees imposed by your payment provider. We do not store complete payment-card details.

6. Timing, delivery and client delays

Delivery periods shown on the website are typical estimates, not guaranteed deadlines. Timing begins after successful payment and receipt of the information reasonably required to start. Missing documents, unclear instructions, third-party outages, unusual property conditions or events outside our reasonable control may extend delivery. Reports are delivered electronically to the email address supplied with the order.

7. Changes, cancellation and refunds

Contact ciao@officea3e.com promptly if you need to correct an order or request cancellation. Because paid reports are customized and work may begin shortly after purchase, fees are generally non-refundable once substantive work has begun or a deliverable has been issued. Before work begins, we may approve a cancellation and refund to the original payment method. If we cannot provide the purchased Service, our responsibility is limited to re-performing the Service or refunding the affected fee, at our option and subject to applicable law.

Nothing in these Terms limits a cancellation, refund, warranty or other consumer right that cannot legally be waived. If applicable law gives you greater rights, that law prevails.

8. Your permitted use of a report

Subject to payment and these Terms, we grant the ordering client a limited, non-exclusive, non-transferable licence to use the final report for personal or internal decision-making about the property identified in it. You may share it privately with your lawyer, lender, realtor, architect, contractor or other advisor for that purpose, provided the report remains complete and its limitations are disclosed.

You may not sell, license, publish, advertise, alter, extract from or reuse a report for another property; remove qualifications or attribution; present it as permit-ready or as a guarantee; use it to train an artificial-intelligence system; or use our templates, methodology or content to create a competing product without our prior written permission.

9. Third-party use and reliance

A report is prepared only for the ordering client, for the stated property and purpose, using information available at the stated time. No other person may rely on it without our written agreement. Sharing a report does not create a duty of care or professional relationship between Office A3E and the recipient. You are responsible for how you describe or use the report in a listing, offer, financing request, investor material or other communication.

10. Intellectual property

The website, illustrations, branding, writing, report formats, evaluation framework, scoring approach, templates and other original materials are owned by or licensed to Office A3E and are protected by intellectual-property laws. Except for the limited report licence above, no right or licence is granted. Office A3E retains ownership of its pre-existing materials, tools, methods and general know-how. You retain ownership of materials you supply and grant us the limited permission needed to use them to provide, document and administer the Services.

11. Website rules

You must not misuse the website, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape or systematically extract content, circumvent security or usage limits, impersonate another person, submit unlawful content, or use the Services in a way that infringes another person's rights. We may restrict or terminate access where reasonably necessary to protect the Services, our users or our rights.

12. Third-party services, links and referrals

The website and reports may use or refer to third-party services, records, websites and professionals. We do not control their content, availability, security, pricing, advice or performance. A referral is not a warranty, partnership or endorsement, and you remain responsible for selecting, retaining and paying any third party. Their own terms and privacy practices apply.

13. Confidentiality and privacy

We handle personal information as described in our Privacy Policy. We use reasonable care with client information, but email and internet transmission cannot be guaranteed completely secure. Do not send highly sensitive information unless we specifically request it and an appropriate transfer method has been agreed.

14. Disclaimer of warranties

To the fullest extent permitted by law, the website, free tool, reports and related content are provided "as is" and "as available." We disclaim implied warranties and conditions, including merchantability, fitness for a particular purpose, accuracy, completeness, non-infringement and uninterrupted availability, except where a warranty or condition cannot legally be excluded.

15. Limitation of liability

To the fullest extent permitted by law, Office A3E and its principals, employees, contractors and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profit, rent, opportunity, financing, data, goodwill, anticipated savings or project delay arising from the Services. Our aggregate liability relating to a paid Service will not exceed the fee you paid for that Service; for a free Service, aggregate liability will not exceed CAD $100.

These exclusions do not apply to liability that cannot legally be limited, including where prohibited by applicable consumer-protection or professional law.

16. Indemnity

To the extent permitted by law, you will indemnify and hold Office A3E harmless from third-party claims, losses and reasonable costs arising from information or materials you were not authorized to provide, your unlawful misuse or misrepresentation of a report, your breach of these Terms, or your infringement of another person's rights. This does not require you to indemnify us for our own negligence or misconduct.

17. Service changes and availability

We may improve, suspend or discontinue website features or the free tool and may update service descriptions and prices prospectively. Changes do not alter an accepted paid order unless agreed with you or reasonably required by law, safety or professional obligations. We are not responsible for delay caused by events beyond our reasonable control.

18. Governing law and disputes

These Terms are governed by the laws of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Unless applicable consumer law requires otherwise, the courts located in Toronto, Ontario have exclusive jurisdiction. Before starting a formal claim, the parties will first make reasonable good-faith efforts to resolve the concern directly.

19. General terms

If any provision is unenforceable, it will be limited or removed only to the extent necessary and the remaining provisions will continue. A failure to enforce a provision is not a waiver. You may not assign these Terms without our written consent; we may assign them as part of a reorganization, financing or transfer of the business. Provisions that by their nature should survive—including payment, permitted use, intellectual property, disclaimers, liability and disputes—will survive. These Terms, the Privacy Policy and the confirmed service description form the entire agreement for the Services unless a separate signed agreement states otherwise.

20. Updates and contact

We may update these Terms by posting a revised version and effective date. Material changes apply prospectively unless law requires otherwise. Questions, complaints and notices may be sent to Office A3E, Toronto, Ontario at ciao@officea3e.com.

Important: these Terms are a comprehensive working draft tailored to the current website and service model. Have qualified Ontario counsel review them—together with the checkout, refund practice, professional-services structure and business entity—before treating them as final.

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